Regular Visitor
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11 Messages
Line Damage Post Helene in Sarasota Outage Map Shows No Issues
I still don't have TV or internet and https://www.xfinity.com/support/statusmap says 'Everything Looks Good' for my address. A tree in my neighbor's yard behind me fell and took down power and damaged the orange cable line on the utility pole. There is an orange line severed just dangling. Power was restored on Friday evening. However, my cable box has a 'CAST' message and my cable modem status light for downstream is blinking looking for a downstream channel. I'm pretty sure no signal is reaching my house.
How do I get someone out here to take a look?
Accepted Solution
XfinityDemitrius
Official Employee
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1.4K Messages
3 months ago
Hey @bigdrew99, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity drop cable after the recent weather event that has taken place. I would be more than happy to offer my assistance looking into this further for you.
Do you have the Xfinity App loaded on your mobile device? Could you please log in to the Xfinity App to see if there is any notification for a service interruption? If there is an active service interruption, we will be unable to schedule a service technician to restore services. We will need to wait for the conclusion of the service interruption before we can take any action towards the account.
If there is no active service interruption, you can use the Xfinity Assistant built into the Xfinity App to troubleshoot the services and schedule a technician all from the palm of your hand. This will be quite easy and you can view available time slots and pick an appointment that works within your schedule.
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