youngaa1's profile

Contributor

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29 Messages

Monday, July 1st, 2024 3:55 PM

Closed

Line cut on new construction; Need new cable drop ASAP

Hello,

Our cable line that was recently buried has been cut on our property. I would like to request a new cable drop ASAP please. Thanks!

Official Employee

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1.3K Messages

11 months ago

Hello there, @youngaa1! Thanks for reaching out to us here on the Community Forum! We would be happy to assist with your line issue.

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks! 

Contributor

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29 Messages

@XfinityFrank​ Hello! Thanks for the quick reply. I just did! Thanks!

Official Employee

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2.2K Messages

11 months ago

Thanks for allowing us to help with your service concerns, @youngaa1. I'm glad our awesome technicians were able to get the services restored. If you need anything else, feel free to create a new public submission. I will mark this post as solved. Have a good day. 

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