Visitor
•
1 Message
Line burial. Still exposed one year later. Will cause injury to life and property.
There is a line that runs through my yard that I have called over 5 times about to have buried. The line doesn’t even service my house, it goes to a neighbor. Each time, the Xfinity customer service promises a tech will come out. A tech always comes out to verify the line is there. The tell me a person will later come to bury the line. The city has marked the yard each time for underground utilities and then the line never gets buried. It is a tripping hazard and the landscapers are liable to cut the line one day. This needs to be fixed ASAP.
XfinityDilary
Official Employee
•
3.3K Messages
12 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
0
0
XfinityJeff
Official Employee
•
928 Messages
13 hours ago
Thank you again @Victor_r for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
(edited)
0
0