10 Messages
Lightning strike has damaged my equipment
Hi. I need help with a situation that occurred on July 24th with lightning striking a wire that wasn't grounded by Xfinity technician. I have equipments that were damaged and I have since put in a claim with no response. I've tried calling customer service and visiting an actual in-service location with no ends or response. Please help me get to someone about my claim or at least a response in what to expec
XfinityBrianH
Official Employee
•
1.4K Messages
2 years ago
Thank you so much for reaching out to use here today! I would be happy to check on your damage claim, can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
3
0