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user_8b420c
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Friday, September 22nd, 2023 6:37 PM

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Lightning Damaged Equipments

Hi. I need help with a situation that occurred on July 24th with lightning striking  a wire that wasn't grounded by Xfinity technician. I have equipments that were damaged and I have since put in a claim with no response. I've tried calling customer service and visiting an actual in-service location with no ends or response. Please help me get to someone about my claim or at least a response in what to expect. 

Question

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Updated 

2 years ago

80

3

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XfinityBrianH

Official Employee

 • 

1.4K Messages

2 years ago

Our team can help. To get started, please create a new public post without your account information.  Doing so will open a ticket in our system, and we can get started on your request from there. 

1

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user_8b420c

10 Messages

Hi Brain,

How do I make a post without my account information visible?

2 years ago

0

XfinityBrianH

Official Employee

 • 

1.4K Messages

2 years ago

You would make a post presenting your issue, such as "a lighting strike has damaged my equipment" then a representative will reach out to you with additional instructions. 

1

0

user_8b420c

10 Messages

Thank you. I will do so right now.

2 years ago

0

user_8b420c

10 Messages

2 years ago

Hi. I need help with a situation that occurred on July 24th with lightning striking  a wire that wasn't grounded by Xfinity technician. I have equipments that were damaged and I have since put in a claim with no response. I've tried calling customer service and visiting an actual in-service location with no ends or response. Please help me get to someone about my claim or at least a response in what to expec

Note: This comment was created from a merged conversation originally titled Lightning strike has damaged my equipment

4

0

XfinityBrianH

Official Employee

 • 

1.4K Messages

Thank you so much for reaching out to use here today! I would be happy to check on your damage claim, can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_8b420c

10 Messages

Great! I will start that now. Thanks again for your help.

2 years ago

0

XfinityBrianH

Official Employee

 • 

1.4K Messages

No problem! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_8b420c

10 Messages

Brian, I started the chat, but no one has responded. What is next?

2 years ago

0

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