Visitor
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3 Messages
Lightning strike, blew my equipment. Installation properly grounded?
Today is the second time power surge came through the coax cable that blew a bunch of equipment and my TV. Aside from my filing a claim, can Comcast send a technician to confirm for me, in all honesty, whether the cable was installed and grounded properly when being connected to my house? Will appreciate Comcast's swift response. Thank you!
CCMacey
Gold Problem Solver
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541 Messages
3 years ago
Good evening, @user_410cf3, and thank you for reaching out through our online platform about your recent power surge and damage to your equipment. I'm sorry to see that this has happened for a second time, and hope everyone and everything else is okay!
In terms of grounding, your home should be properly grounded by a licensed electrician with grounding rods. Coax cable lines are then bonded to the home's ground electrode system, which is usually the ground rod installed at the power meter and breaker box.
I recently had to have my breaker box, outside panel, and mast replaced, as well as two grounding rods installed at the same time, because my home wasn't grounded at all! The electricians I hired to complete this work also verified that the coax was connected with the ground block to meet the National Electrical Code requirements (inspection) and no Comcast technicians were involved.
Do you need some additional assistance tonight in getting your Comcast equipment replaced? If so, our team is happy to help!
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