Visitor
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6 Messages
Lies or what? & xfinity fix your Tags Button. crashes everytime you select one on mobile desktop.
I’ll only discuss the issues I’ve had over the last 48 hours..
I called to get a payment due date extension. I got the extension moved from the 24th to 30th.. I asked the rep. Are there notes on the account.? Will I get an email? He said, not to worry the notes are on the account.
What do ya know. Internet disconnected April 24th… I go to message chat however, it required me to pay my past due amount before being able to ask for Chat Support,!
so I had no choice to pay.. I then call CS, asked what happened. I was offered a credit of $20. Mind you, I was offered a $20 credit for two late fees from the previous rep who “extended my due date”. Well, I only received a $10 credit…
So, when speaking with this second rep. I mentioned these issues. They ended up offering a $40 credit.. I then said, well what about yesterday credit. Can we do $50.?
The rep spoke to a supervisor. Got $50 approved.. Tell me why it’s a $40 credit now in my account.
fool me once shame on me, fool me twice.. cmon. I said I’ll just discuss the past 48 hours, but why has there been so many instances where Xfiniry tells you one thing on the phone or via chat. Then does another.? It’s baffling.
PS: im sorry for the book here. But, there’s one other thing. When speaking with the rep yesterday for.. an hour..? They eagerly wanted me to sign up for the new Xfiniry X1 150 MBPS. More secure data. Comes with Wi-Fi boosters. For $60/mo.
currently I pay $60/mo for $600mbps. The he rep insisted 150mbps is more then sufficient for the devices I have connected. I said about 7 times. Not at this time. I’ll think about it, thank you. Can someone make sense of this offer for me.? Why would I switch from 600 to 150 for the same price? Why would Xfiniry not just offer me a new modem after two years now.? Is xfinity compromising my security Becusse I don’t sign up for 150 Mbps with their new x1 modem? Why pay more for less. Why would the rep tell me 150mbps is better for me.?
XfinityDena
Official Employee
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3.2K Messages
9 days ago
@user_user_users I am sorry for how your experience has made you feel. Once a payment arrangement is set, while we can manually move the date or restore services, our system will do an audit and may find the date or restoring of services is not eligible for the account and revert to the correct eligible date or disconnect services if applicable. Per the credit if you had already received a credit of $10, and you were offered $50 then the agent provided the additional missing credit you were offered. I totally get how this is not the best answer or the most desirable, and I am really sorry.
How are your services working at this time?
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user_user_users
Visitor
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6 Messages
9 days ago
Wow. I called in to discuss.. I was on hold with a rep for 50 minutes. Before they said they need to connect me with a supervisor… they transferred me and now wait time is 45 minutes.. thanks again Xfinity. This is the 3rd time I’m being transferred btw. 1st was wrong department, 2nd can’t help after 50 minutes of waiting patiently.
—- on phone for 1 hr 45 minutes.. still waiting for supervisor. This is laughable if I weren’t paying the service.
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