Lies about tech support visit

I had an application set today from 4pm to 6pm. I live in a condominium. This is a recently upgraded installation. Since the install a week ago The service has not worked. I have gone through the reset over 10 times. The technician apparently came at 5 ish but next came to my unit. Security watched them park for 5 min then drive off. They sent me a text saying sorry we missed you. So here I am took off work waiting at home to be lied to. And still without service. 

I try to call and speak to someone about this horrible service and disrespect of my time. For the AI bot to keep hanging up on me saying o we can't help you right now!.

Why is it impossible to speak with someone. At what point can I trust the tech will actually come..

Thank you for taking the time to share your experience and feedback @user_96f76a. I would be more than happy to assist troubleshooting any Internet connectivity concerns and help schedule an In-Home Service Visit if needed. If an appointment is needed, I can certainly help follow up after the scheduled time to help ensure the technicians arrive and follow up to see how the services are performing. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.