Visitor
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1 Message
Lied to at sign up and customer service
Signed up months ago on a promotion. 1g plan two 100 dollar gift cards. Nothing after three months. Chatted with xfinity customer service said they would fix it by end of day. Its been a week and still nothing. False advertising and bad customer service
XfinityFrank
Official Employee
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1.5K Messages
13 days ago
Hello! Thanks for reaching out to us here on the Community Forum! With gift card promotions, usually there is as time period of 3 months required to have on-time billing before they are dispensed. We can check out the status of your cards and see where we are. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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