Visitor
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1 Message
Lied to as well. Agents scamming customers?
It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faster internet with the same channel lineup. When that turned out to be a bait and switch outright lie. The company excuse seems to be that it was a "bad agent" but refuse to make ot right. What i'm starting to believe is that this sounds more and more like a class action lawsuit in the works for hundreds of millions of dollars against Xfinity. Plenty of evidence. Companies that are regulated oligopolies like this should be held responsible for their employees and there's clearly a pattern here of misleading customers.
XfinityBenny
Official Employee
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1.5K Messages
11 hours ago
@bigscrodd Thanks for posting to the community and sharing your feedback. We know keeping the channels you watch is important. When making any changes, it's important to review and compare the current features or channels in any new packages, as they do change from time to time. That is important to keep in mind, as there is no way to switch back to something that is unavailable. We have the list of channels and their packages to review on this https://www.xfinity.com/learn/channel-lineup page. It helps show all the new channel packages and channels that are available.
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