Visitor
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3 Messages
Lied to about xfinity mobile cost
Long story short, I was already irritated and dealing with xfinity issues and I live in an area where xfinity has a monopoly on internet fast enough for video games...
I was on a call/chat and the rep told me I could save money by singing up for xfinity mobile. I was VERY explicit about not wanting to add to my bill. The frustration was from trying to downgrade everything to save money already. I was told the phone was free, I would save money and it sounded like it was just a mobile addition to what I had. I have land line, minimal tv, and high level internet. We received the phone and followed the instructions.
I was unaware that billing would be separate and from a separate internet account. I was under the impression that I was just going to save money.
Come to find out I am saving $10 in internet but spending $33 on mobile. The mobile xfinity is charging me $17.91 for the free device and $15 a month for 1GB of data and unlimited talk and text. I was unaware of this for a month because they send the bill to my comcast email.... which I have never used. Xfinity wifi sends my bill to a private account, why would they sign me up to be billed at an email that they know I don't use?
I have mint mobile on 4 cell phones and pay $15 a month per phone for 4 GB.... we don't use data that much. We also buy cheap Moto phones. Now, my 12yr old has a new iphone SE (I am not an apple person) that costs $400 and been using extra data (over the 1GB, because I was unaware) and spending $200 a month.
I can take care of the data usage but even then, I am spending $23 above what I wanted.
I have talked on the phone to both wifi and mobile companies and they refuse to help me. I can cancel the service but still owe $358 (or $17.91 monthly) for a [Edited: "Language"] phone.
READ THE FINE PRINT and never get so frustrated that you just say, "fine, as long as it doesn't add anything to my bill."
XfinityGabby
Official Employee
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1.5K Messages
3 years ago
Hello @user_24A4T5, we appreciate you reaching out to our Digital Care Team. That's certainly not the experience we want you to have. Our Mobile team is apart from our Xfinity residential services. You can reach out to our Xfinity Mobile team through the following options to discuss your account further.
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
Chat: https://comca.st/3aT2cbh
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user_e82127
Visitor
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1 Message
2 years ago
I can see it is common to a lot of people. I got to the same situation and the representative agreed on that I am scared and escalate for me but I never heard back of anything.[Edited: "Solicitation"]
(edited)
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