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tired-of-being-scammed
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Sunday, March 2nd, 2025 1:37 AM

Lied to about the plan I'm signing up for

I was lied to about the plan I singed up for. I have the entire conversation saved. The rep said: Your estimated recurring monthly bill will be $35.26, including $0.26 of estimated monthly taxes, and government and other fees.

I got the bill today and it's $75. Every time I try to get help, the rep realizes that I was scammed, leaves the conversation, and a new rep is replaced. Then I'm forced to explain everything again and then they leave the conversation again. I'm now on my 6th rep. I've been lied to into a 24 month contract! I am completely livid! 

I have been forced to use Xfinity for over a decade and every time I move they scam me like this. If they're not adding in a whole cable package without my consent, then they're just flat out lying about the cost.  I can't believe they're allowed to do this. 

Question

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Updated 

4 months ago

33

1

XfinityJamesC

Official Employee

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2.3K Messages

5 months ago

Greetings, @tired-of-being-scammed! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
 
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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tired-of-being-scammed

2 Messages

@XfinityJamesC​ Hello. I did use the method you mentioned, before you had commented here. Nobody responded. 

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4 months ago

0

XfinityEva

Official Employee

 • 

1.8K Messages

Thank you, received! We do ask posting first, waiting for invite to direct message, then direct message to make sure your case is assigned properly and not in limbo due to out of process order. We'll continue verifying the account information via direct message, thank you! 

 

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4 months ago

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