Left hanging by tech

Question

I had an appointment scheduled today for service installation and the tech never showed up even though I received a text saying that he was at my location. I looked everywhere around the outside of my house and he was nowhere to be found. I tried to reschedule my appointment 3 times on that ridiculous chat thing and no one could get it right because all they have working there are foreign people who don't understand. I finally got to someone who does understand and she got the appointment scheduled correctly. I should not have had to go through this aggravation. I hope the tech shows up at the next appointment and the one who started all the trouble should be reprimanded for what he did. That is no way to do your job.

XfinityJustinM · Answer

Thank you for allowing us to review your account! We know changes can be quite difficult, but I am glad we were able to confirm that just a little more exterior work was needed before your installation. Now that you are all up and running, please keep in mind that our community forums is a wonderful place for all things Xfinity. Welcome to the family,

XfinityAmandaB · Answer

user_iu55cm Thank you so much for stopping in and sharing your experience with your appointment. This is not the experience we want any customer to have let alone a new customer trying to get services set up. We would be more than happy to help make sure your install is successful if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Customer Service

user_iu55cm

Left hanging by tech

XfinityJustinM

XfinityAmandaB

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