Leesburg Store

Hello, I just left the store in Leesburg because I was surprised there was no store in the Orlando area. So I have to drive for one hour.

I am writing to express my disappointment and dissatisfaction with the service I received from one of your store representatives during my visit on 03/08 at approximately noon.

Upon entering the store, I approached the representative for assistance; the lady was very polite and did my check-in. To my surprise, the lady who was my representative was Miranda (name tag). She chewed gum and listened to music through earphones the whole time, which struck me as unprofessional and disrespectful.

When I attempted to ask for help because

my husband and I did not understand the plans. She made disrespectful facial expressions and responded rudely, making me feel unwelcome and undervalued as a customer.

As a loyal customer and opening a second account, I expect higher professionalism and customer service. The behavior exhibited by this representative falls far below the standards I associate with your store.

I asked for a white internet router, and before she explained, she made a comment  THIS IS NOT A BUILT A BEAR STORE, I was shocked at the comment.

I believe all customers deserve to be treated with respect and attentiveness, regardless of the circumstances.

I hope you will address this issue promptly to ensure that other customers do not have to endure similar experiences in the future. Please take the necessary steps to improve the training and behavior of your staff to maintain the reputation and quality of service that the Leesburg store is known for.

Thank you for your attention to this matter. I look forward to your response and hope my next visit will be more positive.