Visitor
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1 Message
Leave a review
Review,
Awful service!!!will be leaving soon
AI answers their phone truly not what I want .
so different than when I started with their service. Nasty!!
Visitor
•
1 Message
Review,
Awful service!!!will be leaving soon
AI answers their phone truly not what I want .
so different than when I started with their service. Nasty!!
EG
Expert
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117.2K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.2K Messages
2 months ago
We’re really sorry to hear you’re feeling this way. That’s not the experience we want anyone to have.
We understand that automated systems can feel frustrating, especially if you’re trying to get to a real person quickly. Our goal with those tools is to route you to the right help faster, not make things harder.
If you’re open to it, we’d really like the opportunity to turn this around. Let us know what’s going on with your service or account, and we’ll step in directly to help.
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user_4r728z
Visitor
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1 Message
12 hours ago
I had the best experience with Justin from Arkansas he was a grew guy and honestly someone I would be friends with if we lived closer. Great at what he does and very knowledgeable. Would give him a 10 star review if I could. Best customer service I’ve ever had dealing with a company I can tell you that much
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