Visitor
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2 Messages
Leave a Review
I’ve had Xfinity for five years now at my old home. I had no problems. As soon as I move, I find out I’ve been overcharged and the service is horrible here the Internet goes out multiple times throughout the day. Without it being any interruptions, no outages, you have the white light on the modem. The Wi-Fi just goes out when I contact the customer service they try to charge me even more to have someone to come out. When it was a technician that set up the Wi-Fi in the new home. I don’t get around because I’m disabled and I explained that to them and I don’t have anyone to help me. Now I have to try to find someone to return this box to get a new box when the box isn’t the problem as of December 1, I’m ending my Wi-Fi services with Xfinity. You lost a loyal and valuable customer
XfinityJustinC
Official Employee
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1.8K Messages
2 hours ago
Hello, @user_1m41ef thank you for reaching out over Xfinity Forums. Working from home myself, I definitely understand the importance of having your home network running correctly. I'm not sure if you have worked with our awesome accessibility team, from experience I've seen that when customers have the accessibility tag on their account that technician visits are typically covered and wanted to help with an option that may help cover any visit costs for you.
If you haven't worked with the team yet, they can be contacted at 1-855-270-0379 and are available 7 days a week between 8am - 11pm ET. You can also contact them via email: accessibility@comcast.com, use our accessibility chat service: https://www.xfinity.com/xfinityassistant/?intent=other-style_accessibility-chat, or text "Accessibility" to 266278. There is also the accessibility website: https://www.xfinity.com/accessibility
If you do have the accessibility marker on your account already, please let me know.
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user_kjfqj7
Visitor
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1 Message
2 hours ago
Xfinity HAS the ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I have spent over 10 hours of my precious time TRYING to get resolution- still NO resolution.
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