Thu, Feb 18, 2021 1:00 PM
I would like to receive credit for the three days we were without any internet and tv service due to the power outage. We were without power 2/15-2/17. How do I receive the credit ?
4 m ago
Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the service interruption issues you've experienced for the past couple days out in Texas as I can only imagine how frustrating this situation was. I'd also like to help with all your crediting needs in the best way possible.
To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!