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user_2a1bac
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2 Messages

Saturday, August 21st, 2021 4:17 PM

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Late delivery of Equipment

I placed an order 6 days ago for the getting started kit but I haven’t received the package or an email stating when it will be shipped. I’d to know if I can change from a delivery to an in store pickup as I need access to wifi asap.

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4 years ago

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XfinityRaul

Official Employee

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2.8K Messages

5 years ago

Hello, @user_2a1bac. I'm sorry to hear you haven't received the starter kit. I work from home, so I know exactly how frustrating this must be making you feel. I would be more than happy to review the account to see the status of the shipment.

 

Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the conversation.

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user_2a1bac

Visitor

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2 Messages

@XfinityRaul I couldn't find your username when I searched in the list for direct messaging. I'm not sure if this is a technical fault on my end or if I am just entering your name in incorrectly.

5 years ago

0

Again

Expert

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34.4K Messages

To send a direct message [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 years ago

0

CCAntoine

Retired Employee

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1.4K Messages

You don't have to find it. Just use the default and it'll come right to us. 

5 years ago

0

user_3642ce

Visitor

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3 Messages

How do we send a direct message.

the link doesn’t work 

4 years ago

0

user_3642ce

Visitor

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3 Messages

What does the direct message icon look like?

4 years ago

0

forum icon

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