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Landscapers cut my xfinity line and it need it replaced
I have a service appointment scheduled for tomorrow, but I want to make sure they know that the line was cut and will need to be replaced with approx 30 feet of new cable. I do not need anyone to bury the line, just replace the old cable. Can you please let me know how I can ensure this message is relayed to the field team so they are prepared and do not need to come back after tomorrow?
XfinityFrank
Official Employee
•
1.3K Messages
2 years ago
Hi there @user_0u1c6d ! Techs should normally be equipped to replace that length of coax, but I can note it on the work order for you as well. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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