Hi there, @user_sajpq2! Thanks for reaching out to us here on the Community Forum! The most common reason for this to happen is that the phone is off the hook or in a busy state. Do you have the phone going through in home wiring or connected directly to the back of the modem/gateway with a phone cord?
XfinityFrank
Official Employee
•
2.2K Messages
1 year ago
Hi there, @user_sajpq2! Thanks for reaching out to us here on the Community Forum! The most common reason for this to happen is that the phone is off the hook or in a busy state. Do you have the phone going through in home wiring or connected directly to the back of the modem/gateway with a phone cord?
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