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mr2248
1st Topic

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4 Messages

Monday, May 6th, 2024 4:16 PM

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landline phone line in use keeps blinking on telephone base....no 2nd phone attached...

landline phone....in use light keeps blinking on base...no 2nd phone set up....

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Updated 

1 year ago

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XfinityFrank

Official Employee

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1.3K Messages

1 year ago

Hi there, @mr2248! Thanks for reaching out to us here on the community forum! I would recommend that you take a look at the phone wire itself and make sure it is connected securely to the modem, or to the wall socket if you are going through your existing home wiring. Also, what happens when you pick up the phone? Is there a dial tone? 

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XfinityFrank

Official Employee

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1.3K Messages

1 year ago

Thanks for those additional details, @mr2248 ! When you say the technician made the line more direct, is that through a phone jack on the wall or did we go directly to the phone jack in the back of the modem to your phone? Power and cable line replacement should not have direct effect on your dial tone in the way you are describing. You would have whole home power/cable issues if that were the case. Not something localized to just the phone. Not sure about the Washington DC number or Big Brother, but I appreciate you including that information!

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mr2248

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4 Messages

Thanks so much for your feedback..........I appreciate it.....have a wonderful day..........Marilyn

1 year ago

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XfinityFrank

Official Employee

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1.3K Messages

Happy to provide feedback, @mr2248! Did you know if you are going direct from the phone to the modem or via a wall phone jack?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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mr2248

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4 Messages

phone electrical plug going to an extension cord, phone line pluged directly into back of modem, to telephone 1 line.

1 year ago

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XfinityMarcus

Official Employee

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1.4K Messages

mr2248
I would like to get a better look at things on our end, please send us a direct message with your full name and complete service address. 

 

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• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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