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user_1f3668
1st Topic

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Monday, November 28th, 2022 1:25 PM

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Landline not accepting incoming calls

My landline isn’t accepting incoming calls. I have unplugged and tried to reset. Can you do a reset on your end or what do I need to do 

Question

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Updated 

2 years ago

348

1

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XfinityArmand

Official Employee

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2.1K Messages

3 years ago

HI there @user_1f3668!  Thank you so much or taking the time to reach out to Xfinity Support here on our Community Forum.  We are so happy to hear from you and want to help out in any way that we can today.  No worries! You have reached out to the right team, and we are going to do everything that we can to get this taken care of for you.  Have you tried calling into your landline?  If so, can you tell me if there is any ringing or error message received?  

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hkalin

New Poster

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6 Messages

@XfinityArmand​ I can't get incoming calls

2 years ago

0

XfinityBradM

Official Employee

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915 Messages

Hey there, @hkalin. Have you attempted to restart the modem and the phone's base station? Same question that was asked above, have you attempted to call into the line having an issue? If so, is it constantly ringing, going to a busy signal, or what message is being generated ? Are you able to make outbound calls?

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2 years ago

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