Hello @user_ihbywv, and thank you for reaching out on our Xfinity Community forums!
I understand how important it is to have a reliable home phone service, and I'm sorry to hear you're experiencing issues with your Xfinity Voice line.
A great first step is to review Xfinity's troubleshooting guide for no dial tone issues: Troubleshoot No Dial Tone Issues. This resource walks through several common causes and solutions, including checking phone connections and testing your equipment.
Additionally, we recommend power cycling your equipment by unplugging your modem/telephone gateway from power for approximately 30 seconds, then plugging it back in and allowing it to fully restart. Once the device is back online, check to see if your phone service has been restored.
If you've completed these steps and continue to experience issues, please let us know. We'll be happy to help with further troubleshooting and work toward getting your service up and running again.
XfinityCliff
Official Employee
•
440 Messages
1 hour ago
Hello @user_ihbywv, and thank you for reaching out on our Xfinity Community forums!
I understand how important it is to have a reliable home phone service, and I'm sorry to hear you're experiencing issues with your Xfinity Voice line.
A great first step is to review Xfinity's troubleshooting guide for no dial tone issues: Troubleshoot No Dial Tone Issues. This resource walks through several common causes and solutions, including checking phone connections and testing your equipment.
Additionally, we recommend power cycling your equipment by unplugging your modem/telephone gateway from power for approximately 30 seconds, then plugging it back in and allowing it to fully restart. Once the device is back online, check to see if your phone service has been restored.
If you've completed these steps and continue to experience issues, please let us know. We'll be happy to help with further troubleshooting and work toward getting your service up and running again.
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