Visitor
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1 Message
LAND LINE
NOT WOKING. MODEM HAS BEEN RESET. THIS IS A NEW SYSTEM WITH NO DIAL TONE ON PHONES. I HAVE BEEN TOLD IT'S WORKING BUT NOT AT MY RESIDENCE.
WHEN [EDITED: Private information] IS CALLED IT GETS A MESSAGE PHONE DISCONNECTED. I AM A 88 YR OLD SENIOR CITIZEN WHO NEEDS HELP NOW! [EDITED: Private information] AND [EDITED: Private information]
XfinityFrank
Official Employee
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2.7K Messages
2 hours ago
Hello there, @user_ftym4h. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with your landline phone. We can help get this sorted out.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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