lack of service

@XfinityPeterH​  thank Peter H i did what you said and I have been patient and polite and Im not mad I know now what Im going to have to do. Please dont close this thread Im not done Thanks

To Whom It May Concern,
I am writing to formally lodge a complaint regarding Xfinity’s failure to provide service while continuing to charge me, and the continued mishandling of the situation by your customer support team.
For several years, I have been paying for a service I was not receiving. Over the past seven months, I have not had active cable service, despite being billed. I contacted support numerous times during this period and was repeatedly assured that a credit would be applied to my account to resolve the overcharges. That credit was never issued.
More recently, I was told that my service would be reactivated and that I would receive a call the following day to confirm it had been turned back on. That call never came, and my service remains inactive to this day. This is not just an error — this is systemic negligence and potentially fraudulent billing.
This ongoing issue has caused me significant frustration, financial loss, and wasted time. Xfinity has failed to deliver the services I paid for, failed to honor promised credits, and failed to follow through on support commitments. As a paying customer, I find this level of disregard completely unacceptable.
I am now demanding the following:
A full refund or credit for all months where I was billed for cable service I did not receive
Immediate restoration of service as previously promised
A formal apology for the mishandling of my case and the repeated false assurances
Compensation or goodwill credit for the months of disruption, stress, and time lost attempting to resolve this
If this matter is not fully resolved within 7 business days, I will be forced to escalate the issue through all available channels, including:
Filing complaints with the Federal Communications Commission (FCC), Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), and my State Attorney General’s Office
Initiating a dispute with my bank for unauthorized charges under billing fraud
Posting all recorded phone calls with your support agents — including names, times, and statements — on social media, YouTube, and consumer protection forums to publicly document Xfinity’s failure to serve and support its customers
Consulting with legal counsel regarding further remedies and actions
I urge you to take this opportunity to do the right thing and resolve this situation immediately.
Sincerely,
[SSG Joseph [Edited: "Personal Information"] Retired Army]
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