Lack of response

I was told by supervisor that a manger would call me today between 2-5pm via chat. This is the second time a manger was supposed to call me back. Now I am requesting that a manager call me back for the third time

Responses

XfinityAlfonso

Official Employee

•

1.7K Messages

2 years ago

@user_993894 Thank you for taking the time to reach us with your concerns regarding a leadership callback. You're more than welcome to reach us 1-1 via this platform, and we'll do all we can for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address.

3

0

U

user_993894

4 Messages

Maybe I am blind but I don’t see any chat icon to press so I called xfinity again to have manager call me back and was assured that they would never did. So for the fifth time I am requesting that a manager call me back.

2 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

The chat icon should be at the top right.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Again

Expert

•

31.6K Messages

@user_993894

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

Customer Service

user_993894

Lack of response

XfinityAlfonso

user_993894

XfinityAntoine

Again

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