Lack of followup by Comcast agents
Lack of follow up by Comcast. I have been on the phone for going on 12 hours this week. I've spoken with agents in Janaica, Mississippi, Phillipines and who knows where else. I have three accounts. I set up an account for my third house in July. I received an email stating a tech would be out to hook me up. None ever showed. I am remodeling that house so I wasn't too concerned since I have two other accounts. Then I got an email claiming I had an overdue bill last week for that account. I began calling and calling and calling to resolve the problem.Comcast has 1. the worst telephone system I have ever used, and 2. the dumbest customer service people I've ever dealt with. In any case, after many hours on the phone a tech came out, ran a line from the box to my house and we finally got Internet. I next spoke with a recording about the tech visit the next morning and then a customer service agent and billing person Friday night. I was assured that my bill was reset to when I actually recived service, that the change would be reflected in my October bill. Today Comcast, who strives to keep us connected, turned off my Internet. I didn't realize it until my GF had trouble using the Internet. I then got a Comcast call, picked up the phone and there was no one on the line. I called the number back and got a moron in billing. I explained the story. He couldn't help me. I waited some time with that irritating recording running, then got a combative girl in Mississippi who claimed to write a ticket for a supervisor to call me. I demanded to speak to a supervisor now. No way. Lots of excuses about COVID and on and on. Then she sent me to some department. A guy picked up and said hello, who am I speaking with and he promtly hung up on me at 9pm. Now I cannot speak to anyone. This is what happens when a monopoly developes.