Hey there, Ebud, thanks for reaching out through Xfinity Forums regarding your equipment. Are you having issues with the box? We would be happy to help with troubleshooting.
We can certainly take a look into the box. Please send a direct message to us with your full name and your address, and we can get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeniece
Official Employee
•
3.2K Messages
2 days ago
Hey there, Ebud, thanks for reaching out through Xfinity Forums regarding your equipment. Are you having issues with the box? We would be happy to help with troubleshooting.
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