Visitor
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3 Messages
Keep getting tricked by your customer service people.
Fees keep changing all the time. Every time I talk to a customer service rep they are from a different country and hard to understand. They keep signing me up for services I never agreed too. They signed me up for TV channels and I don’t even use that. This keeps happening. I don’t want to take it any further but this is becoming ridiculous.
XfinityAirelle
Official Employee
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3.2K Messages
6 hours ago
Hi there, we hear you, and that’s definitely not the experience we want you to have.
If services were added that you didn’t agree to, we take that seriously and want to get things corrected. We understand how frustrating it is when your bill keeps changing and it feels like you’re not getting clear or consistent help.
Let’s take a closer look at your account together and make sure everything matches what you actually want and expect. Our goal here is to straighten things out and make sure your billing is accurate moving forward, without adding anything extra.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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