New Poster
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2 Messages
Keep getting billed for and asked about old equipment
We had an old gateway we returned over a year ago in person at an Xfinity location near us. I’m still being billed for the equipment and still being sent emails asking for the equipment back. I don’t think the rep gave us any kind of proof of return. Just took my account info and said that was all they needed to mark the equipment as returned. Not sure what to do. I’ve told reps on the phone I already returned the equipment and even told the service guy when he was here for repairs I already returned it.
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @Kstepek we definitley don't want to see you being charged for equipment already returned, so we'd love to help ensure that is removed from the account! Can you send our team a direct message with your full name and address in question so we can further assist you with this? To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!
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