Visitor
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1 Message
Keep cancelling the Xfinity service, BUT still gets bills.
- March 22: The final bill for service was paid.
- March 29: Service was canceled in person at a Comcast store.
- Approx. April/May: A new bill for an active account was received. Comcast was contacted, and a representative waived the bill and guaranteed the account's cancellation.
- September 27: A debt collector contacted regarding an overdue balance from May–July.
- September 27 (later): Comcast was contacted again. A representative admitted the account was not properly disconnected and once again promised cancellation, fee waivers, and contact with the debt collector.
- Present: The service remains active, the debt issue is unresolved, and no internal record of the previous calls seems to exist. The account continues to accrue a larger balance, putting the financial record at risk and continues to escalate due to Comcast's systemic failures.
XfinityDemitrius
Official Employee
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2.1K Messages
4 days ago
Hey @user_ku3p24, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and services.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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XfinityOrlandoM
Official Employee
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2.5K Messages
7 hours ago
@user_ku3p24
Thanks for reaching out to us. We do apologize for any inconvenience and I'm glad we were able to get everything resolved and cleared off your account. We do hope to be able to service you again in the near future, so feel free to reach out to us anytime and thanks for being the best part of Xfinity
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