Visitor
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3 Messages
Just moved and had to get new cable boxes and my purchases did not transfer
Hello. I recently moved and brought all my cable equipment with me. Unfortunately they could.not get my boxes to work or accept the signal so I had to get all new boxes. Because of this I lost all of my recordings which sucks but I also seem to have lost movies and TV series that I bought. I know my recordings are gone for good, but I should get my purchases back or get a refund. Who do I need to speak to to resolve this? Thanks!
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello there @user_2a13d3! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so happy t hear from you and want to help out in any way that we can to ensure that you are having the best expereince with your service. No worries! You have reached out to the right team, and we are going to get things squared away for you. So that we can take a look and get started, please feel free to shoot us a private message with your full name and complete service address.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there! Thanks so much for taking the time to shoot us a message today. We are so happy to hear from you and want to help in any way that we can to retrieve those recordings for you. So that we can get started, can you please confirm your full name, complete service address for us? That way we can access your account to take a look at what went on.
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user_2a13d3
Visitor
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3 Messages
2 years ago
No, nobody has responded to my DM. I had bought a season of a show called Rubicon and the movie The Shining and they currently cost about $30 total. I can either rebuy them and get a credit or if there is a way to get a $30 gift card or something? Or can someone re-download them to my account?
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