Visitor
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1 Message
Just fyi
Legal action will be taken. Spent 4 hours in the phone with reps yesterday one of which kept me on the phone 47 minutes refusing to transfer me to a supervisor. And none can fix my issue just shakily try to get me to agree to a payment plan to resume services but no I’m not agreeing to something I don’t owe that’s thievery on your companies part. You’re being shady. And yes I have the calls recorded on my phone and though none of your reps documented a single thing which is also illegal I did document it all so hello Patrick and Nathan
XfinityFrank
Official Employee
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1.4K Messages
2 days ago
Hi there, @user_07at2r! Thanks for reaching out to us here on the Community Forum. Sorry to hear you had a hard time calling in. We would be more than happy to review your account and see what we can do to help. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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