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user_pz9oad
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Tuesday, March 18th, 2025 8:03 PM

Joined Xfinity in December 2024 still haven't received my Amazon gift card

Joined Xfinity Internet with 1100 Mbps plan in December 2024 still haven't received my $200 Amazon gift card.

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Question

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Updated 

27 days ago

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XfinityRay

Official Employee

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2.7K Messages

1 month ago

Greetings, user_pz9oad! Thank you for signing up for our service! We are happy you are part of our family! We can check further on the Amazon eGift Card. Have you seen any notifications for that come through since you signed up? Have you checked the Xfinity Incentive Tracker to see if it is listed there? The website shows the fulfillment details. 

 

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user_pz9oad

3 Messages

@XfinityRay​ Yes I did check on the incentive tracker and it says record not found and if it's been more than 21 days since activation I should contact support

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1 month ago

0

XfinityJorge

Official Employee

 • 

2.1K Messages

 

user_pz9oad Yes, please send us a DM with your name/address and our team is here to work with you. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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1 month ago

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user_pz9oad

3 Messages

27 days ago

Still not resolved after 10 days

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