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user_1cojb3
1st Topic

Visitor

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2 Messages

09/15/2026 11:55 AM

I’ve been lied to and tricked

 I have been a victim of sales fraud regarding my iPhone activation, and I am preparing an FCC complaint. I need to speak to an executive care specialist to unlock my device.

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4 days ago

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XfinityFrank

Official Employee

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2.7K Messages

11 days ago

Hi there, @user_1cojb3. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble unlocking your device and activation. Could you let us know what happens what error you're receiving, so we know how to move forward with assistance?

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XfinityRaul

Official Employee

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3.1K Messages

@user_1cojb3 I completely understand where your frustration is coming from. I'd like to take a closer look at your account to see what we can do to get this resolved. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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