Visitor
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1 Message
Issues with unsubscribing from promotional emails
I get daily promotional emails that I do not want. I have all marketing promotions turned off and they still spam me. I've asked customer service many times to fix it and they say, "ok, no problem" and then nothing changes. This is really poor business practice. [EDIT: Converted comment to post]
XfinityAldrik
Official Employee
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1.6K Messages
3 years ago
Hello @user_dc85cb, thank you for taking the time to reach out to us on our community forums. I noticed your comment was posted on an older thread so I converted it to a new post. I truly appreciate you for mentioning the steps you have already taken. This is far from the experience we want you to have. Could you please send our team a private message with your full name and address?
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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