Visitor
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3 Messages
Issues with Peacock[Edited]
Diamond member 17years i'm trying to have an added for a couple of years.It just doesn't activate.Can you please help me thank you.
[Edited: "Personal Information"] email is.pleasel [Edited: "Personal Information"]
buffy555
Visitor
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3 Messages
5 hours ago
Please please respond.I've been trying to get peacock for 3-4 years.And they never respond. I've been a diamond member for 1516 years.And even though i've been promised peacock , it's never happened and I cannot get it , please , I need help
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XfinityJustinM
Official Employee
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591 Messages
4 hours ago
Greetings @buffy555, please keep in mind that you are currently speaking on the public forum. This means that other users can also see the information that are sharing with the forum. Because of this we ask you to please refrain from posting personal information as your account security is a top priority of ours. You've been with us for quite a good while, we'd love to make sure that you can take advantage of the peacock premium offering! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We'll dive into things from there.👍
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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