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user_4aj3of
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Saturday, April 13th, 2024 11:56 PM

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Issues with Peacock and Paramount +

I am a diamond member and as a benefit, we have access to Peacock. I have activated Peacock via xfinity.com/activate-peacock. When I go to the URL, it confirms I have activated Peacock. When directed to peacocktv.com, it has me log in, and it shows that I must subscribe to watch, but when I click the button it puts up a pay wall and I have been unable to actually access Peacock free via Xfinity. How to I fix the integration to not pay for peacock? Experiencing the same issues as below. https://forums.xfinity.com/conversations/channels-and-programming/activate-your-peacock-premium-plan-update-from-xfinity/65834cd42e4f0f28452e3b46

Additionally, we pay for showtime, but are unable to access the content as the showtime app has been closed and it makes you log into paramount, but it cannot be logged into via Xfinity tv access. So i guess how do I log in, but what have we been paying for?

Question

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Updated 

11 months ago

124

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EG

Expert

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110.1K Messages

1 year ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_4aj3of

6 Messages

Thanks for moving! Didnt realize it put it in the Community center. 

1 year ago

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XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

 

user_4aj3of Thanks for posting on our Community Forums. Did you have a previous subscription with Peacock before activating the free subscription? Did you try signing in with your Xfinity credentials or was it a third-party email?
 
With Showtime, the app was shut down by Paramount in December 2023, but you will still have access to watch live and On Demand content on your X1 TV Box and in the Xfinity Stream app.

 

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user_4aj3of

6 Messages

Yes, I had a previous peacock account and tried to sign in with xfinity credentials and personal email. Personal email is what got the pay wall. Xfinity did not work

1 year ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_4aj3of
The activation process can be picky with Peacock Premium. Can you try logging into Peacock using your Xfinity credentials?

1 year ago

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user_4aj3of

6 Messages

That also brings up a pay wall.

1 year ago

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XfinityJamesC

Official Employee

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2.1K Messages

Thank you for giving that a try, @user_4aj3of. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

user_4aj3of

6 Messages

okay thanks, will do

1 year ago

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user_zzeg9p

1 Message

11 months ago

I have been having same issues.

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