Issues with customer service cancellation

I decided to disconnect all my services (mobile, internet and home) and I called on May 30, 2025 to do so. Twice. My autopay was supposed to be turned off on the mobile side and the internet/home side. It wasn’t in either case. I was able to turn off autopay for internet/home services but I have been unable to turn it for mobile services. I held for 45 minutes to speak to someone today after I received a text stating my internet/home payment of $145 will be withdrawn today. 

Before I begin to tell that story I must tell you why I cancelled. Other than the internet always going out the cameras I purchased from you always were “broken” and needed replacement. Everytime power was cut to a camera it “broke” and needed replacement. Home security is, above all, the most important service I need and these cameras were going out due to power loss, accidentally being unplugged and the final was when I blew a breaker and needed to have it replaced. 

So back to the customer service experience. This agent kept overtalking me and repeating everything I said without ever answering my questions. She then refused to turn off my autopay and then told me Xfinity requires 2 weeks notice to disconnect service. She then said the account is “pending termination” but she doesn’t have record of me calling on Friday to cancel services. So if I didn’t call then why is the account pending termination? I wouldn’t know cause she wouldn’t answer cause she just wanted to keep saying I needed to give notice before the account can be canceled. She then hung up when I told her to shut up because she just kept repeating herself without answering my questions.