user_dzegkp Hi there! Thanks for taking the time to reach out. Without disclosing any personal information, can you tell us more about your experience and concerns about your bill? We are happy to help!
No notice that my promotion ended. Setup a payment extension online with the payment it requires. Customer service can't find the agreement. They claim they setup another 24 agreement. I want out of this contract all agents failed at meeting and setting expectations
user_dzegkp You will be happy to know our team is a corporate team! We are here to help. I understand if you do not want to add the information on the public forum.
Can you please send us a direct message with your full name and service address so we can take a closer look?
How to send us a direct message:
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
We understand why you are asking after receiving conflicting information about the promotion ending, the payment extension, and a claimed 24-month agreement.
The official Xfinity residential support number is 1-800-XFINITY at 1-800-934-6489. There is not a separate public corporate customer service number, but our team here is part of Xfinity’s corporate Digital Care support and can review this with you directly.
Before discussing any cancellation charge, we need to confirm whether an agreement actually exists, when the promotion ended, what payment arrangement was submitted, and what options are available to close or change the account.
If you would like us to assist further, please send us a message using the directions in our last comment. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAirelle
Official Employee
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5 days ago
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user_dzegkp
Visitor
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4 Messages
5 days ago
What is the corporate's number I'm not getting any assistance from the customer service team
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user_dzegkp
Visitor
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4 Messages
5 days ago
What is the Corporate office number
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