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user_hucp1y
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Contributor

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59 Messages

Monday, August 11th, 2025

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Issues not resolved

Comcast and the customer service team management team has not been resolved with me this week they missed the appointment with me today at 8/1000am

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Updated 

28 days ago

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This conversation has been merged. Please refer the main conversation:

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XfinityThomasD

Official Employee

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1.4K Messages

29 days ago

 

user_hucp1y Were you able to get assistance with the technician to be rescheduled?

 

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user_hucp1y

Contributor

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59 Messages

Issues not resolved by customer relations and services and no issues resolved by Comcast on the matter with me and the technician not coming out to get the boxes and remote control's to the account so we have a problem with that as mentioned in the past and it is not still resolved to the fact of Comcast services are still not connected with my services and continue to happen as Comcast Representatives and executive offices are not working on the matter with me 

29 days ago

0

user_hucp1y

Contributor

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59 Messages

Comcast has failed to give good service to me and my contact info States and any time you have no connection with cable or internet connection you don't pay for it and still no resolution to the issues on the matter 

29 days ago

0

user_hucp1y

Contributor

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59 Messages

Comcast has not been applied for the inconvenience and the issue with the matter I had a call from the quote corporate offices but they hang up on me and then call me back until they didn't hang up on me what am I supposed to do when your Comcast is not cooperating with this matter I'm sick of being patient with this matter I'm about to get my attorneys in involved since Comcast claims they have no legal team their lying they have legal obligations is some type of legal chain Representatives working for them I'm suing a mandatory claim again them and they need to respond to the issues on the matter with me ASAP 

28 days ago

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user_hucp1y

Contributor

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59 Messages

29 days ago

Since Comcast doesn't want to keep their own about keeping their appointments with their technicians then I guess I have no choice to sue Comcast I requested the following information to be sent to their CEO but then again run around came yeah if it's not going to continue to happen this post goes directly to Comcast experts but nothing has been resolved since I've been on your post I guess you guys have sit around a laugh at these posts that people put on here since nothing has been resolved notation that she's been out at schedule today at 10:00 a.m. I guess I'm going to have to take the other term since you refuse to cooperate and the matter

Note: This comment was created from a merged conversation originally titled Issues not resolved

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XfinityRoberto

Official Employee

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1.9K Messages

Hi there, thank you so much for reaching out to us here on our Forums page. How can we assist you regarding your recent appointment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

user_hucp1y

Contributor

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59 Messages

Issues not resolved issues not resolved 

1 month ago

XfinityVianney

Official Employee

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2.4K Messages

 

user_hucp1y, I'm sorry to hear that. Can you tell us more about your issues and how we can help? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_xoeazd

Visitor

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3 Messages

I have been trying to get a return label for a phone from Xfinity mobile. I was lied to when I got the phone and I am being lied to about getting the return label emailed to me. I have been told twice I would receive an email with the label after I told them the circumstances. I knew I was being lied to when the last person, Adam, said you will get it after three hours but before 24 hours. Where can I get help with this?

1 month ago

XfinityAlyssaA

Official Employee

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2.2K Messages

We can help with getting a ticket submitted to get a return label emailed to you for your mobile device @user_xoeazd and apologize for the frustrating situation so far. This is not how we want our customers to feel and are happy to help get this taken care of. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_hucp1y

Contributor

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59 Messages

28 days ago

Want my reply from me the customer you got it from me 

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user_hucp1y

Contributor

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59 Messages

Not resolved by the Comcast company or the customer

28 days ago

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user_hucp1y

Contributor

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59 Messages

28 days ago

Every thing is being recorded and I will use it for my defense in court

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