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user_hucp1y
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Contributor

 • 

59 Messages

Wednesday, July 30th, 2025

Closed

Issues not resolved

Since Comcast doesn't want to keep their own about keeping their appointments with their technicians then I guess I have no choice to sue Comcast I requested the following information to be sent to their CEO but then again run around came yeah if it's not going to continue to happen this post goes directly to Comcast experts but nothing has been resolved since I've been on your post I guess you guys have sit around a laugh at these posts that people put on here since nothing has been resolved notation that she's been out at schedule today at 10:00 a.m. I guess I'm going to have to take the other term since you refuse to cooperate and the matter

Question

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Updated 

29 days ago

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This conversation has been merged. Please refer the main conversation:

Issues not resolved

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XfinityRoberto

Official Employee

 • 

1.9K Messages

1 month ago

Hi there, thank you so much for reaching out to us here on our Forums page. How can we assist you regarding your recent appointment?

2

user_hucp1y

Contributor

 • 

59 Messages

Issues not resolved issues not resolved 

1 month ago

XfinityVianney

Official Employee

 • 

2.4K Messages

 

user_hucp1y, I'm sorry to hear that. Can you tell us more about your issues and how we can help? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_xoeazd

Visitor

 • 

3 Messages

1 month ago

I have been trying to get a return label for a phone from Xfinity mobile. I was lied to when I got the phone and I am being lied to about getting the return label emailed to me. I have been told twice I would receive an email with the label after I told them the circumstances. I knew I was being lied to when the last person, Adam, said you will get it after three hours but before 24 hours. Where can I get help with this?

3

XfinityAlyssaA

Official Employee

 • 

2.2K Messages

We can help with getting a ticket submitted to get a return label emailed to you for your mobile device @user_xoeazd and apologize for the frustrating situation so far. This is not how we want our customers to feel and are happy to help get this taken care of. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_hucp1y

Contributor

 • 

59 Messages

Still waiting on response from Comcast and the customer service team 

29 days ago

0

XfinityThomasD

Official Employee

 • 

1.4K Messages

I'm sorry to hear that you haven't received the needed support, and our team is here to help however we can. Please send our team a direct message with your full name and address and we can look into the service issues for you.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

29 days ago

0

user_hucp1y

Contributor

 • 

59 Messages

1 month ago

Issues not resolved yet been trying to get a resolution

1

0

XfinityVianney

Official Employee

 • 

2.4K Messages

 

user_hucp1y, would you be able to tell us more about your concerns, any troubleshooting you've done, or what we can do to help? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

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