Issue

Hello, 

My name is Kayla [Edited: "Personal Information"] my address was [Edited: "Personal Information"]
. 

I had ordered the Xfinity Comcast router to be delivered to me and the equipment never arrived. I called customer service about this several times and each time we verified that the service was never utilized and that the equipment had to have gotten lost in transit. 

I was assured no less than four times, that the outstanding balance would be settled as I never utilized the service or got the equipment in the first place. 

I am upset for being lied to. Why did this go to collections after I was told it would be fixed? 

Im requesting confirmation that the service was not utilized to the email, [Edited: "Personal Information"] and a correspondence about what the next steps should be. 

If not resolved I will dispute via the credit bureaus, and the Better Business Bureau for this wrongful charge, worst case for the sum of the collection.

Thanks, 

Kayla.