1 Message
Issue with moving internet connection to a new address
I am trying to move to a new address and followed the steps on the xfinity website. But it shows me a message saying "Good news! xfinity service is included at your address." and now I am stuck. I have tried the chatbot, a text session with an Xfinity agent but nothing helped.
I found the exact same issue reported here : https://forums.xfinity.com/conversations/customer-service/moving-transfer-issue/65a3086ef961c6163a369352. But couldn't find a plausible solution for the same.
EG
Expert
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110K Messages
9 months ago
Moved here to CustomerService.
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XfinityBillie
Official Employee
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3.3K Messages
9 months ago
@user_tc248l Thank you for taking the time to reach out to us here on our Xfinity Forums. I know how stressful moving can be. I've done it more times than I care to count. I would love the opportunity to help you set this move up and make transferring your Xfinity services the easiest part of your move! Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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