Moving Transfer Issue

Hi, I posted and deleted about how the website will not let me move my service, it keeps getting stuck on "Good news! Xfinity service is included at your address!". I found another user with the EXACT same issue, who was instructed to message Xfinity Customer Service. I messaged following those directions and did not receive a reply. I have tried the chatbot, a text session with an Xfinity agent, posted here (only to be told to try the moving link, which I have over 20 times with the same results), and have called twice. The post below is the user with the same problem. 

https://forums.xfinity.com/conversations/customer-service/moving-services-but-wont-let-me-transfer-address/639e4c9986efae732c83dc1f