Hello, @user_1kn7tv! Thank you for taking the time to visit our Xfinity Community Forum with your service concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what our team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible, escalating your concerns if/when necessary. First, have you recently reviewed these Connection Troubleshooting Tips? If not, I find that to be a great place to start. Please let us know if you notice anything else you can adjust or test on your end. Otherwise, we may have to take a closer look, which we're happy to do :)
XfinitySara
Official Employee
•
1.6K Messages
3 days ago
Hello, @user_1kn7tv! Thank you for taking the time to visit our Xfinity Community Forum with your service concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what our team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues as quickly as possible, escalating your concerns if/when necessary. First, have you recently reviewed these Connection Troubleshooting Tips? If not, I find that to be a great place to start. Please let us know if you notice anything else you can adjust or test on your end. Otherwise, we may have to take a closer look, which we're happy to do :)
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