3 Messages
Is Xfinity the worst?
Dear Xfinity,
We’ve been Xfinity customers for three years, and nearly every day, our internet connection fails us. We’ve upgraded to your unlimited data plan with 1GB speeds, purchased your modem, and invested in a top-tier router to ensure reliability. As remote workers, we rely on stable internet for our livelihoods—yet daily, our work calls drop, and our internet speeds rarely exceed 500mbps, half of what we’re paying for at best.
We’ve tried to resolve this. A technician visited, replaced the outdoor connectors, and swapped out our modem. For one day, it worked—then the constant drops returned. We’re left wondering: Is Xfinity throttling our speeds? Is the service simply unreliable? How is it remotely fair to charge us $130 a month for a product that fails us every single day?
To top it off, I attempted to submit this complaint on your website, only for it to crash with a “something went wrong” error, deleting everything I’d written. It’s a fitting metaphor for our experience with Xfinity—consistent disappointment.
I’m beyond frustrated, and I honestly despise your service at this point. Please address this ongoing nightmare.
XfinityAirelle
Official Employee
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2.6K Messages
2 months ago
We truly appreciate your loyalty over the past three years, and we’re sorry to hear about the ongoing connectivity issues you’ve been facing. We understand how critical a stable internet connection is, especially when working remotely, and we want to help resolve this for you.
Since you’ve already had a technician visit and replaced your equipment, we’d like to take a deeper look into what’s causing the frequent drops in your service. There are a few factors that could be affecting your connection, such as network congestion, signal strength, or interference. We can run a signal health check on your account and look for any service interruptions in your area that might be impacting performance.
Additionally, if you haven’t already, you can check your network performance through the Xfinity app by running a speed test directly from your modem to help identify any inconsistencies. We don’t take your frustration lightly, and we want to make this right. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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110.5K Messages
2 months ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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