Is Xfinity senior leadership aware of their customer service short comings?

Is any one else at a loss on what to do about Xfinity’s lack of sense of urgency on helping their customers?  It’s to the point where we actually laugh every time we get a phone call asking if our tv is working. Of course it’s not because we can’t get a technician for a week. They obviously don’t keep notes or read them because some days it’s an outside issue and some days it’s an inside issue…it depends on who we are talking to.  It’s a sad day when a huge corporation becomes a joke in the industry.  Buyer Beware for those who are lucky enough not to have them as your provider.