Is XFinity email gone?

That forwards me to 

https://www.xfinity.com/hub?cid=cust

That page has a popup: 

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Looking for email?

You can now check your Comcast email by selecting your account icon in the navigation menu or using this link.

Doing either of those things only takes me to the link you gave, which just forwards me back to the hub page. It's an endless loop.

Thank you for letting us know what you are seeing exactly. I double checked the links and they are working, user_uwc1ii. The first one goes to our help page that shows you how to access your email box and also has the direct link to sign in with your email. The second link is for our Xfinity Connect email page. 

With the step you saw along the way: You can now check your Comcast email by selecting your account icon in the navigation menu or using this link. I clicked that link and it is the Xfinity Connect email login page. I logged in and was able to view my email box. 

I know you said you get redirected to the Xfinity Hub. Does the login page come up at all, are you already signed into the Xfinity website when clicking the link, or you click that link and it goes straight to the Xfinity Hub? 

I've visited that page several times already. Trying to check my email in the drop-down from the icon just sends me back to that same page.

I have never used my Xfinity email. I'm trying to set it up for the first time, at someone else's request. Is that why I'm being sent in an endless loop -- no account? Is a new email account (even a master) not possible since the change in June?

I understand fully now and appreciate the additional information, user_uwc1ii! Yes, it is no longer possible to create new email accounts since the change in June. You can login to an existing email account still if you created one before that date.

Where are you needing a provider email address such as for the ESPN+ app? We are glad to help how we can to help further to see if we can get around that email request. 

 i am using the Xfinity website but i haven't tried outlook or apple mail, i will try those

neither worked, outlook asked me for a code that was emailed to my account when i tried to sign in and apple mail just wouldn't let me get past putting in my email and password (i have never used outlook or apple mail before0

Ill be back tomorrow at 6 to continue this

I will need to check on your account from here, wooggley.  It sounds like there are no password reset options set up for your email box (personal email address or cell number) since the password reset is going to the Comcast email box. I can check for that and get you in touch with the Customer Security Assurance team if that is the case. If not, we will go from there to find a resolution for you! 

At your convenience, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message