Is this spam? Got a text message from xfinity assistant

@XfinityWilliam​ where can isee direct message icon? 

@XfinityWilliam​ I sent direct message with the above message. 

Good morning @nib56. We understand wanting to make sure that is a legit message from us. When you have a moment, please send our team a direct message with your full name and full address and we can further investigate.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I just received this message one hour ago.  I called  xfinity.  The technician checked everyone his end and saw no issues with my service.   I  also have had no issues with my service.  Xfinity needs to look into this matter immediately. 

Our team can help. stevenjs62, can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

After doing DM with xfinity employee, they confirmed its a legitimate.  But that site manager came and said their construction team will be at my home in a week. But didn't show up so far. 

If you have really an issue with your internet, then call xfinity directly and resolve it. Just ignore the email that you got it. 

Hi, @Error404. We have been reaching out to customers when we detect issues with their network or on the premises. You can follow up via the text, or you can reach out over the phone where the automated system will prompt you to schedule a tech as well. 

@user_oigld5​ 

I just got this text, and my internet is working. I suspect its them wanting to install new equipment that I'll have to pay for on a monthly basis (I use my own cable modem and router)

@user_81ce6d  We have been reaching out to customers when we detect issues with their network or on the premises. You can follow up via the text, or you can reach out over the phone where the automated system will prompt you to schedule a tech as well. 

I am extremely cautious about things like this, especially when my local Comcast Store seems equally suspicious about it. If legitimate, they should have provided a call back number so I could get the details on what these issue actually were. I have never scheduled an appointment when I had no idea of the reason for it  Since I have had no known issues, I will double check with Xfinity support to find out if they are aware of any particular issues that I may have on my system. The word may simply not have reached the local office.

@XfinityAngie​ I have verified that text message was legitimate. It's about external wiring to cable system. To be honest, the message was too vague, so a lot of customers were confused as to its authenticity. They should have simply stated what the issue was, up front, and kept the customer service folks at local Comcast office informed.

@ccid3252011 We are happy to hear we were able to get to you quickly. We also appreciate our awesome techs and their ability to find and repair your service. Thanks again for sharing.